Interviewer: You often say that your focus is on “doing the job right.” What does that mean to you?
River City Roofing: It starts with workmanship. There are many ways to install a roof incorrectly, so having skilled installers and proper oversight is critical.
Interviewer: How do you ensure quality throughout the project?
River City Roofing: We have management in place to inspect jobs during the process. If mistakes happen, we fix them before the project is completed.
Interviewer: How important is communication in delivering a successful project?
River City Roofing: Communication is huge. Roofing is a major investment, and customers need to know what’s happening at all times. We make sure they’re informed from start to finish.
Interviewer: Who is typically on-site during a roofing project?
River City Roofing: You’ll have the crew, a project manager, and often the salesperson who sold the job will stop by. There’s always someone available for the customer.
Interviewer: How do you personally define success?
River City Roofing: Success is simple — the roof never leaks. Beyond that, success means a happy customer who feels confident in their decision.